2022 - Current

Freelancer

Web Developer, Designer & Animation with Videoscribe

Currently working as designer and mainly as animator with the Videscribe app for Fineco Bank. My job consists in editing and customizing video with catchy animations. Edited over 50 informative e-learning videos in a variety of subjects.

January 2021 - April 2022

E-commerce Business and Customer Service

Worked on the improvement of customer experience handling clients daily messages and calls, presenting product information, resolving payment disputes with the support of Microsoft Office products. Delivered promotional activities in order to boost sales and brand awareness.

Nov. 2020 - Feb. 2022, Toulon (FR)

Maison Sarroche

Pastry Chef

Provided training for new pastry colleagues. Assist the Executive Pastry Chef to define scopes of projects related to the outlets and adherence to set timelines. Organize the use of ingredients in such a manner so as to minimize leftovers and to reuse these in the best productive manner possible.

November 2019 - April 2020, Orlando

Walt Disney World Company

Server

Excellent management of workload and professional relationships, responding calmly and balanced to even the most demanding work situations. Manage and guide my section, bussers, runners to guarantee organization and impeccable service. Resolved customer complaints or answer customer questions regarding policy and procedures.

July 2017 - October 2018, Orlando

Patina Restaurant Group

Server

Execute top-quality customer service and introduced new items to customers including wines, beers, meals aimed to generate a higher revenue sales. Train employees according to procedures. Served tables as well as managed payments via POS, credit cards, dining plans.

May 2016 - Sept. 2016, Sorrento

Hotel Sorrento

Manager Intern.

Expert and aware management of professional relationships in situations characterized by a strong multicultural presence. High operational autonomy obtained thanks to an efficient organization and an effective understanding of one's role in compliance with deadlines and quantitative and qualitative requirements.